Am i great at customer service 25 characteristics of people great at customer service gagnon ed 9781452845012 books amazonca. This can get challenging customer service employees have to have some specific characteristics both personality traits and skills to help you make great customer service hires weve compiled a list of the 21 key characteristics of customer service employees that rock so the next time you make any customer service hires make sure you . Great customer service comprises several characteristics to ensure your customers feel valued and appreciated when you understand the characteristics that make up great customer service its easier to find these qualities in prospective candidates the questions you ask during the interview process will help you find candidates that are qualified for the role youre hiring for and . Why is customer service important when 86 of customers quit doing business with a company due to a bad experience it means that businesses must approach every support interaction as an opportunity to acquire retain or up sell good customer service is a revenue generator it gives customers a complete cohesive experience that aligns with an organizations purpose