Business process improvement through e collaboration knowledge sharing through the use of virtual groups is written around two main theses the first is that business process improvement a key element of the most influential management movements since the 1980s can itself be considerably improved by the use of information technology. Business process improvement through e collaboration knowledge sharing through the use of virtual groups is written around two main theses the first is that business process improvement a key element of the most influential management movements since the 1980s can itself be considerably improved by the use of information technology. Business process improvement through e collaboration knowledge sharing through the use of virtual groups is written around two main theses the first is that business process improvement a key element of the most influential management movements since the 1980s can itself be considerably improved by the use of information technology the second is that process improvement affects . Business process improvement through e collaboration knowledge sharing through the use of virtual groups ned f kock this book focuses on business process improvement a key element of the most influential management movement since the 1980s and how process improvement affects organizational knowledge . Business process improvement through e collaboration knowledge sharing through the use of virtual groups is written around two main theses the first is that business process improvement a key element of the most influential management movements since the 1980s can itself be considerably improved by the use of information technology the second